Customer Service

Shipping & Delivery
  • Newquay Camping and Leisure will normally dispatch your order within 1 to 3 working days. In most cases, because products are generally available from stock, your order will be dispatched earlier than this.
  • If for any reason we are unable to honour this commitment then we will inform you as soon as possible.
  • £2.99 For items under 600g and under the value of £20 will be sent using Royal Mail
  • £5.99 to Mainland UK Courier
  • Free Delivery on orders over the value of  £150 to UK mainland
  • Next Day deliveries are available at £12.99 and must be placed before 2 o clock that day this will then be delivered next working day. If order are placed on a Friday for next day delivery your order will nor be delibered unitl Monday
  • For Orders for the following areas, please ring to get a price on shipping:
    • The Isle of Man
    • The Isles of Scilly
    • Isle of Wight
    • Northern Ireland
    • Highlands if you are unsure of your postcode comes into this area please contact us and we will be pleased to help 

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

    • European shipping is available please contact us for a quote of shipment

Please contact, either by phone or e mail with the following information:

  • Your full name, address and a daytime contact telephone number
  • Your original Newquay Camping Leisure order number
  • The reason you wish to return the item (is it faulty, unwanted)
  • Please return your item within 14 days of buying your item for a full cash refund (excluding the postage) we will then instruct you what to do next. Please do not return without contacting us first.

What you need to return:

  • The product in its original box and packaging ( we are unable to expect returns on tents or awnings if they have been put up).
  • If faulty, a covering letter detailing the fault
  • A copy of your purchase receipt (please do not send the original) or your order number, name & address
  • Your daytime telephone number and return address.